Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery. You do not need to give us any reason for cancelling your contract, nor will you have to pay any penalty. You cannot cancel your contract if the goods you have ordered are audio or video recording or computer software, and you have taken these items out of the sealed packages in which they were delivered to you. To cancel a contract, write "Cancel Contract" on the back of the invoice. Package the items securely and send them to us with the invoice within seven working days following delivery. We request that you email us at sales@Cheapprinterink.co.uk  to tell us that you are returning goods before you send them. 24 hours' advance warning is required for returns. The return address is: Cityinkexpress Ltd 11 The Leys Little Eaton Derby DE21 5AR We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item. Once you have notified us that you are cancelling your contract, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you
•	cheap printer ink offers a 30 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your cheap printer ink account manager.
•	Please call 0845 838 2739 or e-mail our Returns Department at sales@cheapprinterink.co.uk to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
•	All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.
•	You are responsible for shipping charges on returned items; cheap printer ink will match your shipping method on your replacement or exchange item(s).
•	Cityinkexpress LTD accept no liability for any damages from using or installing this product,
•	cheap printer ink strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.
•	If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for cheap printer ink to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify cheap printer ink immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify cheap printer ink of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 0845 838 2739 or your cheap printer ink account manager to arrange for carrier inspection and a pick up of damaged merchandise.
•	DEFECTIVE returns can be returned directly to cheap printer ink within 30 days from the invoice date, at cheap printer ink's discretion for: credit, replacement, exchange or repair.
•	NON-DEFECTIVE returns can be accepted directly by cheap printer ink within 30 days from the invoice date, at cheap printer ink's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 0 percent restocking fee.